Shopping Guide


SHOP AT LALBELLO.COM
  • Shop at l'Albelló from anywhere at anytime.
  • You can shop as a guest or as registered customer.

  • L'Albelló account:
  • Joining us is free, simple to do and allows you to order easily without having to fill in your details every time you shop with us.
  • You will also receive these benefits:
  • · Acces to regular newsletters.
  • · Exclusive discounts, promos and special offers.

  • Sign up now

     

  • Modifying or cancelling your order:
  • Please remember that orders can only be modified or cancelled within 24h of purchase.

  • Gift receipt:
  • Thinking about giving a present? You can send any order as a gift. Your order will be properly wrapped and sent with a gift receipt attached.

  • Instructions:
  • · Choose your items.
  • · Go to cart page.
  • · In the special instructions box, write the word 'gift'. You can add a message for your recipient if you like.
  • · At the checkout page please, use your email as a contact information.
  • · Fill the delivery method form with the details of the person you want to receive your order.
  • · Continue to shipping, and follow the steps.

  • Remember that gift orders will only be refunded to a gift card.

  • Please, contact us for more support.
  • PAYMENT
  • Prices:
  • Online and in-store prices may differ. The correct price always will be the one you accepted at the moment of purchase.

  • Payment methods:
  • You can pay by card (Visa, MasterCard or American Express), PayPal or Apple Pay.

  • Invoice request:
  • If you need an invoice please, contact us.
  • DELIVERY
  • Based on your location, you can choose between two options:

  • In-store pickup:
  • Place your order, visit our store and collect your purchase. It will be ready the next working day.
  • Remember that you will need to show your ID.
  • This service is free of charge.

  • Delivery:
  • Receive your order at home or at any address provided.
  • Rates and estimated delivery times:
  • · Balearic Islands: 2.90€ / 2-3 working days.
  • · Iberian Peninsula: 4.90€ / 4-7 working days.
  • · Canary Islands: 7.90€ / 7 working days.
  • · EU: 14.90€ / 7-15 working days.
  • · Any other country: 29.90€ / 15 working days.

  • Shipping rates may vary at checkout, based on the weight and size of your purchase.
  • Sometimes delivery times may take longer.

  • Please note:
  • · Orders are processed within 24h after payment is received.
  • · A tracking number will be provided for every order.
  • · Any additional charges for custom taxes must be paid by the recipient (only for non-EU countries).

  • We appreciate your patience, please contact us if you have any concern.
  • RETURNS
  • You have one month of delivery date to return your items.
  • Make sure they are unused and in the same condition in which they were received.
  • Remember to include all items that were in the original package.

  • Depends on your location, we offer two options for returning your items:

  • In-store returns:
  • Please, visit our store, bring your items back and quote your order number.

  • Send your items:
  • Properly pack your items, include the order receipt and send them to the following address:
  • L'Albelló
    Carrer Major 45, 07141 Pòrtol
    Illes Balears
    Spain

  • Please note:
  • · Return shipping costs are not covered.
  • · Shipping fees cannot be refunded.
  • · Used or damaged items are not refundable.
  • · Customized items cannot be exchanged or returned.
  • · Refunds are processed within 7 days after your items are received.
  • · The money will be refunded to the original payment method.

  • Please contact us if you have any questions, we will be happy to assist you.
  • GIFT CARD
  • Gift card:
  • Can't decide what to buy? Choose everything with our gift card. Select the amount, and give the best present we can offer.

  • Buy it now

     

  • Gift cards are delivered by email and contain instructions to redeem them at checkout.
  • Are you buying a gift card for another person? You will need to forward it to them.

  • Please note:
  • · Our gift card is only valid to purchase products from our site and our store.
  • · If your purchase exceeds the value on your gift card, you may pay the difference with another payment method.
  • · Our gift cards have no additional processing fees.
  • · There is no expiration date for gift cards.
  • · Only unused gift cards are refundable within one month of purchase.
  • · The money will be refunded to the original payment method.
  • · Any outstanding balance in your gift card cannot be refunded or exchanged.
  • · L'Albelló is not responsible for loss, theft or damage to the gift card.

  • For any questions regarding gift cards, please contact us.

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