Shopping Guide

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SHOP AT LALBELLO.COM

Shop at l'Albelló from anywhere at anytime.
You can shop as a guest or as registered customer.

Customer account:
Joining us is free, simple to do and allows you to order easily without having to fill in your details every time you shop with us.
You will also receive these benefits:
· Acces to regular newsletters.
· Exclusive discounts, promos and special offers.

Sign up now

Modifying or cancelling your order:
Please remember that orders can only be modified or cancelled within 24h of purchase.

Gift receipt:
Thinking about giving a present? You can send any order as a gift. Your order will be properly wrapped and sent with a gift receipt attached.

Instructions:
1. Choose your items.
2. Go to cart page.
3. In the special instructions box, write the word 'gift'. You can add a message for your recipient if you like.
4. At the checkout page please, use your email as a contact information
5. Fill the delivery method form with the details of the person you want to receive your order.
6. Continue to shipping, and follow the steps.

Remember that gift orders will only be refunded to a gift card.

Please, contact us for more support.

PAYMENT

Prices:
Online and in-store prices may differ. The correct price always will be the one you accepted at the moment of purchase.

Payment methods:
You can pay by card (Visa, MasterCard or American Express), PayPal, Apple Pay or l'Albelló Gift Card.

Invoice request:
If you need an invoice please, contact us.

SHIPPING

In-store pickup:
Place your order and collect it from our store as soon as it is ready.
Free of charge service.

Delivery
Receive your order at home or at any address provided.

Rates and estimated delivery times:
· Balearic Islands: from 2.90€ / 2-3 working days.
· Iberian Peninsula: from 4.90€ / 4-7 working days.
· Canary Islands: from 7.90€ / 7 working days.
· EU: from 14.90€ / 7-15 working days.
· Any other country: from 29.90€ / 15 working days.

Shipping rates may vary at checkout, based on the weight and size of your purchase. Sometimes delivery times may take longer.

Please note:
· Orders are processed within 24h after payment is received.
· A tracking number will be provided for every order.
· Any additional charges for custom taxes must be paid by the recipient (only for non-EU countries).

We appreciate your patience, please contact us if you have any concern.

RETURNS

You have 30 days of delivery date to return any items you bought from l'Albelló.
Make sure they are unused and in the same condition in which they were received.
Remember to include all items that were in the original package.

We offer two options for returning your items:

In-store returns:
Please, visit our store, bring your items back and quote your order number.

Send your items:
Properly pack your items, include the order receipt and send them to the following address:

L'Albelló
Carrer Major, 45, 0714, Pòrtol
Illes Balears
Spain

Please note:
· Return shipping costs are not covered.
· Shipping fees cannot be refunded.
· Customized items, used or damaged cannot be exchanged or returned.
· Refunds are processed within 7 days after your items are received.
· The money will be refunded to the original payment method.

If you have any questions, contact us. We will be happy yo assist you.

GIFT CARD

Choose everything with our gift card. Select the amount, and give the best present we can offer.

Buy it now

Gift cards are delivered by email and contain instructions to redeem them at checkout.

Are you buying a gift card for another person? We will send it to you, then just forward it to them.

Please note:
· L'Albelló gift card is valid to purchase products from our site and our store.
· If your purchase exceeds the value on your gift card, you may pay the difference with another payment method.
· Our gift cards have no additional processing fees.
· There is no expiration date for gift cards.
· Any outstanding balance in your gift card cannot be refunded or exchanged.
· L'Albelló is not responsible for loss, theft or damage to the gift card.

For any questions regarding gift cards, please contact us.